Customer Service

Shipping & Delivery
For all orders (kits or decals) postage is calculated on weight, minimum charge is £2.50 for UK, £3.50 for EU and £4.50 for rest of the world. Free Delivery for UK orders over £60. For orders outside UK/EU additional shipping charges (especially on larger items) may be incurred, please email first to check before proceeding with your order.
Privacy & Security
We will never share your personal details with any third party unless compelled by Law. We are committed to protecting your privacy. Freightdog Models will only use the information that we collect about you lawfully in accordance with the 1998 Data Protection Act.

We collect personal information about you for only two reasons: firstly, to process your order and secondly, to provide you with first class customer service. We will not pass your e-mail address or other details to other parties, trusted or not, unless you explicitly agree.
Returns & Replacements
We will accept returns within 7 days of receipt provided the item being returned is in the same condition as it was delivered. Items should be returned by a recorded delivery service at your own cost.
Orders are placed through the shopping cart and payment is processed by PayPal. If you do not have access to a PayPal account, we are happy to take orders by Cheque (drawn on a UK bank) or Postal Order. Simply email via the Contact Us link listing the items you are interested in and we will email or phone you back with total charges including shipping.
Contacting us
We can be contacted by email (via the Contact Us link or to, by post or by telephone. Our postal address is Fairlight, Sandy Lane, Crawley Down, Crawley, RH10 4HX, United Kingdom. Daytime telephone 44 (0)7545 642265.